Koolprint UK www.koolprint.co.uk Review

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I was fooled by the Koolprint.com website & their 24 hour online chat. I live in a time zone that is 6 hours behind the US west coast & found it great that the first time I went online & asked a few questions about a 33" x 79" rollaway banner that a real person was there to answer my questions. That got me in, but was the beginning of a nightmare. I should have realized after that when I went on again & asked a non-standard question that suddenly the person at the keyboard at the other end would go silent, or paste in a standard response that didn't relate to my question.

I looked online at their production & shipping schedule & mailed my artwork to them knowing that I was well within their timelines. I enclosed very specific timelines & a Californian shipping address for it to go to by a certain date so it could be used at a trade show. I eventually received an email from them with a proof for me to approve. Time was now running short as they took so long to send the proof, & I had sent them finished artwork. With my approval I sent my credit card information & again reminded them of my deadlines & the shipping details. The day before I left to attend the trade show I managed after approximately 15 telephone calls to get someone to answer instead of their answering machine. When they looked up my order he said that I had placed 2 orders & went silent when I was insistent that I'd only placed one. I explained my deadlines & asked for the order status. He promised to phone me back no matter what within 15 minutes. He did phone back approx 48 hours later after I had left. When I arrived in California for the trade show I received an email from my company informing me about the phone call to say that they would ship it next Monday. Unfortunately my trade show was on this Saturday & Sunday, so we had to do it without a banner.
I sent them a polite, but angry email telling them not to bother shipping it as I wouldn't be in the country to receive it & to refund my credit card. They replied a day later apologising & offering to refund my card or still ship the $300 banner & refund my card for half of this amount. I foolishly agreed to pay for half of it & receive it late if they would mail it by air to my overseas home. They still took a week to ship it & it arrived today. I have never seen anything so cheap as what they sent me. The aluminium frame was all bent up & broken from the trip & is totally unusable. The printed canvas surface has scratches on it that must have been there before it shipped as it was rolled up inside the frame. it is now over 2 weeks since I agreed for them to refund only $150, but they still haven't done that. I emailed them today & told them that if I don't see a full refund in 24 hours that I will be disputing the transaction with my credit card company.
DON'T BE FOOLISH like me, stay away from Koolprint.com