Airtours Review

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1.5 stars
Average rating for this product is: 1.5 out of 5

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Christine Ballance's Review of Airtours

28th Feb 2007

Overall Rating

0 stars
  • Value for money
    0 stars
  • Customer Service
    0 stars
  • Have you booked through this tour operator before?
    Yes

We have just been very badly let down by Airtours. Just a few days before we were due to fly, we were informed that our Saturday flight to Bulgaria had been cancelled. This was to be our four children's first skiing experience and they are understandably very upset.
Airtours have offered us a refund plus £40 per person i.e. £240 but how could this compensate our children for what they have just lost?
Our travel agent says part of her difficulty in trying to get us something else is that it takes a very long time to even get through to Airtours and when she does it is never the person she spoke to last time.

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