Cosmos Review

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2.2 stars
Average rating for this product is: 2.2 out of 5

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blogg's Review of Cosmos

26th Feb 2007

Overall Rating

0 stars
  • Value for money
    0 stars
  • Customer Service
    0 stars
  • Have you booked through this tour operator before?
    No
Good Points

None.


Bad Points

Cosmos are advertising holidays, taking deposits and airport supplements, then changing the details to cheaper alternatives without giving back the supplements. They know they cannot provide the holidays or the departure airports but take the money anyway.


General Comments

This company won't take responsibility for their actions. They pass information over to the tour operator, when they have sent all the details out and the tour operator has to deal with them not Cosmos. They have admitted that flights that are available on the web are likely to be changed, as their flight operator is removing the option but they have made no effort to remove the option from the web-page. They take flight supplements knowing they will not provide that destination and if you choose the alternative, the supplement is not applied but you won't know this at the time of booking because you choose to pay the supplement to fly from the airport of choice. I generally feel this is wrong but their terms and conditions clearly state that, they reserve the right to change your holiday. BE AWARE because they will change your holiday after they securely have your deposit. I feel I am dealing with a company who do not treat customers fairly and are not willing to change holidays to benefit the customer, or provide an agreeable alternative, but often make changes to suit themselves.

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Members' Comments onblogg's Review

  • stewdenmc on 23rd Apr 2009

    I have also been legged up by COSMOS ,they took my deposit with glee for a package to Bulgaria with flight times I was delighted with and have now changed our times and to cap it all I now arrive back in UK on a different day, a day I,m back in work 4 hours after I land ,if our flight gets in on time !!!!!!!