Deep Blue Dive Centre www.deepbluedive.com Review

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2 stars
Average rating for this product is: 2 out of 5

From 2 ratings and 19 reviews

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nicholashopton's Review of Deep Blue Dive Centre www.deepbluedive.com

26th Feb 2007

Overall Rating

0 stars
  • Value for money
    1.5 stars
  • Customer service
    Non-Existent
  • Quality of website
    2.5 stars
  • Goods purchased & cost
    BCD and Regulator, £350
  • Delivery
    On time
Good Points

None.


Bad Points

I thought that there was absolutely no level of customer service whatsoever.
I decided to get the kit serviced independently as I felt I could not trust the company to have done so. (Incidentally it was serviced with an old servicing kit which isn't a problem but cost me money to find out).


General Comments

I felt that there was absolutely no level of customer service whatsoever. I ordered a scubapro ex dive school BCD and Reg set which was advertised as 'mint condition' and with an R395 octopus. I received a kit that was more scratched than I was expecting and with an R295 octopus. I sent an email explaining this and received the reply that it was always an R295 and that the kit had been used so was bound to have some wear and tear. I queried this with at least 3 or 4 emails and got no response. After a month I phoned (which I avoided due to cost on my mobile) and was told that I'd phoned and emailed at a bad time for service as they were moving to a bigger building.

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