Airtours Review

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1.5 stars
Average rating for this product is: 1.5 out of 5

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carolina's Review of Airtours

24th Feb 2007

Overall Rating

2 stars
  • Value for money
    1.5 stars
  • Customer Service
    2 stars
  • Have you booked through this tour operator before?
    No
Good Points

None.


Bad Points

Loads.


General Comments

I have written an email of complaint weeks ago to Airtours and have yet to receive a reply. We went to Cancun in Mexico at the end of January, the place is lovely, the hotel was lovely. It was on our return journey home, that we had loads of problems. My husband had seafood for dinner at the restaurant the night before we left, the next day he was quite ill. We were picked up at the hotel at 12.30pm, then driven round a number of other hotels to pick up other guests. Two hours later we passed our hotel again, wouldn't it have been much more practical, to have picked us up last? We were told to queue separately at the airport, as one queue was to check in and the other was to pay a fee to get out of the country. Although we didn't have children with us we thought it extremely unfair for parents to be asked to pay full price for each child. Even though I was at the front of the queue for check in, I still wasn't allowed to check in until my husband had got his receipt for payment and handed it to me, so what was the point of two queues? We were told at checkout that one of our suitcases was 4 kilos overweight and told to pay 55 dollars to cover this, even though it was no heavier than on our journey there. This seemed a bit unfair, as they seemed to be stopping every other person and were obviously on a good little earner from it. We were sat separately on the plane as we arrived late. My Travel took so long to get us to the airport and my husband was ill all the way home, so you can imagine the discomfort on a nine hour flight. When we arrived home, he went to the doctor and was told he had salmonella food poisoning, it was lucky I hadn't eaten the same meal or we would have both had it. When speaking to a couple on the plane, they told us they were stopped at check in too and told to pay extra for a overweight suitcase. They told us they refused as the other case was underweight and this would make up the difference, so they were allowed through without payment. If we had known, we would have done the same as our other case was a lot lighter. I have emailed them complaining but have yet to receive a reply.

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