GW131168's Review of Furniture at Work www.furnitureatwork.co.uk
22nd Feb 2007
Overall Rating
- Value for money
- Quality of service
- Goods purchased & costFurniture
- Layout of shop
None
Bad Points
Their web site does not tell you what is in stock therefore you place an order and only find out when you phone up that the item is not in stock and then have to wait for a refund.
General Comments
I felt that the customer service is non existent. As they do not show stock levels on their web site, I placed an order and then rang them to check it was in stock and was told it was. You have to then wait 5 to 10 days for them to arrange delivery however after 9 days of not hearing, I rang only to find out that it was not in stock and they did not know when they would get more. I cancelled the order and asked for a refund. 5 days later I got a phone call to arrange delivery of the item I had cancelled. I told them that the item was cancelled and not to deliver it. I then rang Furnitureatwork and found out that they had not processed my refund and would not refund until they confirmed that I did not have the cancelled item. I am still waiting for the refund - I ring every day and am told it is being dealt with. I hope this review helps people in the future when choosing who to use.
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