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| Customer Service | 7.8/10   |
|---|---|
| Quality of website | 6.4/10 |
| Value for Money | 5.2/10 |
| Reviewer Rating | 4/10 |
| Overall Rating | 4.3/10 |
By decoded
on 21st Feb 2007
| Goods purchased & cost | Weekly shopping, £55 |
|---|---|
| Customer service | Excellent |
| Delivery | On time |
| Quality of website | 9/10 |
| Value for money | 8/10 |
| Overall value | 10/10 |
 decoded's recommendation | |
Shopping delivered always seems fresh and excellent quality.
Order delivered is rarely incorrect.
Delivery guys are always polite and friendly.
Customer services are great if any items missing.
If delivery is 1 minute late, you get £10 off next shopping.
Slightly pricey supermarket
More expensive substitues are charged to the buyer, when other supermarkets don't.
Drivers can come before time slot which can be inconvenient.
Supermarket doesn't always let you know if order is going to be really late.
Xmas can be difficult getting a delivery slot, but other supermarkets are the same.
Generally out of the other supermarkets I have tried, Sainsburys seem to be the best.
For a start, the order is nearly always correct with very few substitutes. Other supermarkets constantly got the order incorrect which resorted me to ring up for a refund on a weekly basis. This got to be a real pain and was costing me in phone calls.
Secondly, the fruit and vegetables are always fresh, and after months of use have never come across old stock. Other supermarkets have sent me old veg that had to be thrown away instantly.
The delivery guys are always friendly and not miserable like the other competition.
Ok, Sainsburys are not the cheapest, but you get what you pay for!
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