abbey national business bank account review

Average Ratings
Customer service1.4/10 Based on 39 ratings
Value for Money2.6/10
Reviewer Rating1.6/10
Overall Rating2/10 Based on 92 ratings

View Last 6 Months Only

12% Recommended10 out of 85 Reviews

Review of Abbey National Business Bank Account

By Lynda Ormandy on 21st Feb 2007

Lynda Ormandy's Ratings
Customer service0/10
Banked with company0 - 6 Months
Value for money0/10
Overall value0/10
no Lynda Ormandy's recommendation

Good Points

None that I can find! Allegedly free business banking, but they are costing me money in chasing up my complaints.

Bad Points

Where do I start? I have had the account since November 06 and still can't access my account online (now Feb 07). The customer services staff are powerless to help at best and downright rude at worst. The complaints team don't respond to complaints. I am told by custumer services that they screen all complaints and then decide if they are worthy of response. Therefore, if your complaint is not deemed worthy of response, there is nothing you can do. I am totally frustrated by this bank and at a loss for how to proceed.

General Comments

If you are thinking of banking with Abbey business - don't do it. This is the worst customer service I have ever encountered.

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