Have a picture of Smile Current Account?, please send it to us.
| Ease of use | 6.8/10   |
|---|---|
| Customer Service | 4/10 |
| Overall rating | 4.3/10 |
By sc5843 on 17th Feb 2007
| Ease of use | 2/10 |
|---|---|
| Customer Service | 0/10 |
| Overall value | 0/10 |
 sc5843's recommendation | |
They offer good rates of interest on the current account, but they take this away by other means, so it's not really a good point.
Go overdrawn by any piffling amount, even on the same day that money is paid into your account to put you back in the black, and they'll charge you the usual charges regardless.
Due to the time taken to transfer money through electronic transfers, you know, where your money left another bank three days ago and still isn't recognised by the bank that you sent it to, I went overdrawn for a matter of hours by about three pounds. Yes, the account was in the red by 3 pounds at one point of the day, and then later that day it was in the black again by hundreds of pounds. The Smile current account statement showed this. However, they still charged me big in unofficial overdraft charges. The same thing has happened to me several times since, and it is always tiny amounts for less than 24 hours.
When you complain they don't respond well, and they are unhelpful and uncaring, but probably smiling due to all the unnecessary charges they must collect from people, who pay for the attractive rates that lure new customers.
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