Cineworld Review

Overall Rating

Can't remember as I had such a bad experience

Younger 'problem' customers
Lack of customer service - from the general manager too!
Cleanliness of the cinema: screens and the foyer
Car parking facilities

I usually go tot he Showcase Cinemas, however, we decided to go to Cineworld as the film we wanted to see was on at a slightly better time.

The first thing that put us off was the car park - which I know is probably not the cinema's fault - but it is extrememly inadequate for an 11-screen cinema, 4 restaurants, a shop, a hairdressers and a gym. We drove round for about 15 minutes just waiting for a space to become available.

When we got to the cinema, there was a rubbish bin by the door, overflowing and not smelling particularly nice.

The music playing in the foyer was very loud and was a heavy rock music! It was really offputting - something I'd expect to hear if I went to heavy metal night at the local pub!

At the box office there was a TV screen missing (there was a large empty bracket on the wall with a mess of wires all over it,) so only half of the show times were visible. We already knew what film we wanted and at what time, which was obviously a good move as I couldn't see any film time leaflets anywhere.

Anyway... we had bought a drink and got to our screen and the film was just about to start... only problem... there was no noise! Another customer had to go inform the management, although we had missed the first couple of minutes of the sound already!

About 15 minutes into the film, we heard very loud shouting, swearing, laughing, coming in to the screen, as they came to the front, we saw it was a group of about 10 young kids (about age 13/14).
They were shouting at thje top of their voices 'do you like your ******* film!'then they just stood at the front in the way of the film.

I decided I should best go tell a member of staff as I didn't want to say anything to them myself. I told a member of staff who said she would ask someone to come up, but as I was going back into the screen 3 of the boys came right up to me saying had I grassed on them and they 'squared up' to me, swearing at me into my face. I was very scared, but they left the screen. I wasn't sure if somone was coming or not, but I wanted to tell them what those kids had done, so I waited near the door for a manager. When one came, I told him but he didn't seem bothered he then turned to the kidds who were out in the foyer and told them they could have another chance!! I couldn't believe it! They had threatened me, and scared me, not to mention ruining the film for every other customer and he just let them straight back in!

The kids walked past me back into the screeen laughing about it, and (at this point I felt furious). I told the manager I couldn't believe he was not prepared to ask them to leave and that it was appalling!). He told me that I should calm down and just watch my film and said he didn't want to discuss it any more!

So I went back in the screen and obviously the kids knew I had told on them so they continued to heckle at me and throw sweet wrappers/popcorn in my direction so we made the decision to leave.

I thought this was absolutely appalling. I had gone with the intention of just wating a film quietly, whereas those kids had gone with the intention of distrupting the film and spoiling other people's enjoyment which, thanks to the manager, they had done.

I will definitely not be going back there if this is how even the managers treat the customers.

Members' Comments onnyc's Review

• Helen of Troy on 12th Feb 2007

  Good review, though I think you were treated appallingly by the management at that Cinema. If they continue to allow kids to ruin the film for others, people will stop going there!