- Review Centre
- Travel
- Travel Services
- Car Hire
- National Car Rental
- shlafy's review
Have a picture of National Car Rental Car Hire?, please send it to us.
| Value for Money | 3.1/10  |
|---|---|
| Overall rating | 3.2/10 |
By shlafy on 7th Feb 2007
| Date of hire (month/year) | February 2007 |
|---|---|
| Country & City of hire | West Palm Beach, FL USA |
| Condition of vehicle | Average |
| Choice of vehicles | Average |
| Value for money | 0/10 |
| Overall value | 0/10 |
 shlafy's recommendation | |
None
All
We travel to Florida every year. Every year I look into renting a car. I always take the car where I'm given the best quote. I have a membership to Entertain Rewards, so I always have some kind of coupon. This time, National car rental was the cheapest quote. I got a free weekend day, and I was quoted $70 for a three day rental. On the confirmation there was a line that said that the coupon has been applied and gave a code for that coupon. After I booked the car, the confirmation paper said to print out this page and present it to the counter person. I follow instructions well, so that's what I did. When we arrived at the counter I was told that I need to print out the physical coupon. Nowhere on the confirm did it say that I needed to print out the coupon. I was enraged. The counter person was not at all helpful. I offered to print out the coupon at my destination and bring it in to be applied, but they refused. The bottom line was that the rental that was to cost $70 turned out to cost $118. That's a pretty big difference!! I thought I'd have better luck calling customer service, but I called several different numbers and spent quite a bit of time on the phone, to basically be told that there is nothing I can do. Needless to say, I'll never rent from them again. It's not the money so much as it's the lack of flexibility in their customer service. I felt as if I was tricked out of $50. It's not worth your time. The staff at the counter were unhelpful, and so were the service people on the telephone. It's totally ridiculous if you ask me!!
Important, please be aware that:
| Helpful | Unhelpful | Agree | Disagree |
|---|---|---|---|
| 2 | 0 | 0 | 0 |
Total Respect: +2
Would you like to see a review that's not being listed?
akbara
on 13th Aug 2007