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- Sony Fan's review
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| Speed of response | 6.6/10   |
|---|---|
| Customer service | 6.3/10 |
| Value for Money | 6.4/10 |
| Reviewer Rating | 6.6/10 |
| Overall Rating | 6.3/10 |
By Sony Fan
on 7th Feb 2007
| Speed of response | 5/10 |
|---|---|
| Customer service | 5/10 |
| Value for money | 4/10 |
| Overall value | 4/10 |
 Sony Fan's recommendation | |
No call out discount
Don't always send the right resource first time
I was an RAC member for 4 years and twice used their service.
The first call out was for a blown head gasket on my wife' old Opel when we were on the way to the airport on a Sunday evening. Despite me explaining the nature of the breakdown (i.e. unfixable at the roadside) the first patrol which came to us after an hour's wait was in a small van. The patrol was a fairly condescending towards me and spent 10minutes testing the engine before confirming what I'd already told the call handler. He radioed in for a recovery truck - which they should have sent the first time - and drove off, leaving us on the hard shoulder of the M3 to wait for the tow truck for another hour. Needless to say, we missed the flight.
The second call out was more satisfactory. My wife's nearly-new Fiat broke down due to a blown coolant hose (which our Fiat dealer should have already replaced at the first service due to a recall notice!) and due to workload the RAC sent a garage agent. He arrived about an hour after our phone call and made a temporary repair to the engine which got us going.
When we subsequently got our renewal notice stating that we'd have to pay £10 more than the previous year, because we'd had the audacity to use the service, we decided to defect to the AA!
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