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- mvm's review
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| Reception | 9/10   |
|---|---|
| Customer Service | 6/10 |
| Reliability | 9.3/10 |
| Extra Features | 6.3/10 |
| Value for Money | 4.6/10 |
| Reviewer Rating | 4.4/10 |
| Overall Rating | 5.1/10 |
By mvm on 5th Feb 2007
| Value for money | 8/10 |
|---|---|
| Overall value | 1/10 |
 mvm's recommendation | |
Cheap calls
Despite the convenience of having one bill for line rental and calls, the company were very unhelpful when sorting out a line fault.
My mother, who is in her mid-80's, has her line rental through them. Unfortunately, a problem developed on the line and she could not get any dialling tone, and consequently no one could phone her. But, more importantly, she couldn't phone anyone, including emergency services. She is in poor health and vulnerable. I contacted Toucan to explain the problem and stress the urgency of the matter. I found them unhelpful and difficult to deal with. It took them 5 days in all to fix the line, after nine phone calls. No one returned my phone calls, despite promises and assurances. Although they all paid lip service to how sorry they were etc., no engineer came out for 2 days, and then he didn't fix the fault. Toucan didn't keep in touch with me in any way, even though I left my number and asked them to let me know what was going on. I had to wait another 2 days before anyone else bothered to come out. My mother will certainly be discontinuing her service with Toucan.
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