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- Haven Holidays, Haggerston Castle
- paulrickett's review
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| Value for Money | 4/10  |
|---|---|
| Overall rating | 4.3/10 |
By paulrickett
on 3rd Feb 2007
| Value for money | 0/10 |
|---|---|
| Overall value | 0/10 |
 paulrickett's recommendation | |
Clean caravan.
Lots.
Absolute disappointment, I don't normally bother with reviews but as no-one from Haven Holidays has bothered to get back to me with an apology after my comments, well here goes.
The actual campsite and our caravan was clean but that's the good bit done. The place is far too overcrowded, they have a monstrous amount of gaming machines for your entertainment and for squeezing every last penny out of you, which they are remarkably good at doing on this site.
The swimming pool was filthy, cold, over chlorinated and there was not enough cubicles and showers for the amount of people they cram in there, the queue was not worth it. The whole complex was filthy and stunk of cigarette smoke, at night we had to wait an hour to get a table in the only non smoking entertainment hall. This itself was filthy, along with the carpet, the Bar, the Beer and the staffs attitude. All I got was abuse when I took a flat, cloudy and disgusting tasting pint back, whilst avoiding kids lying on the filth ridden carpet. The entertainment was lacking, four large blokes stripped to their waists making prats of themselves, the following night a girl singing to backing CD's. Then the police arrived, no doubt on the lookout for some undesirable, which there was plenty of. The following night we went to the Main entertainment hall, which was a bit better, once we had waited 45 minutes for a table, which we had to clean ourselves. The stench of fags on all our clothes in the morning was too much so we didn't go back there.
We went bowling, only for a load of people to arrive playing football. Giving up, we mentioned it to the assistant manager who said they get too much abuse, so they let them get on with it. That is one of the problems with this place, the management don't want trouble, so they let the all day beer swilling and smoking continue. These people do not care what their kids are doing, people who are unfortunately the majority in this place, well I guess they make more money this way, they won't be making any more money out of us, as we'll never go back. We went to a British holidays site in Blackpool once which was great, now they've joined Haven it's gone downhill at a rapid rate.
Customer care at Haggerston Castle, couldn't even be bothered getting back to me. If they had and apologised then this wouldn't have been written. We will never be back, I'd rather have stayed at home.
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