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- barrygale's review
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| Flight on time? | 5.7/10   |
|---|---|
| Customer service | 4.5/10 |
| Comfort on flight | 5/10 |
| Quality of food | 4.3/10 |
| Value for Money | 4.1/10 |
| Reviewer Rating | 4.3/10 |
| Overall Rating | 4.2/10 |
By barrygale on 1st Feb 2007
| Flight Date | May 2006 |
|---|---|
| Flight From - To | London-Edinburgh |
| Ticket class | Economy |
| Flight on time? | 2/10 |
| Customer service | 1/10 |
| Comfort on flight | 5/10 |
| Quality of food | /10 |
| Value for money | 2/10 |
| Overall value | 2/10 |
 barrygale's recommendation | |
The British Midland Cabin crew helpful, they gave me lozenges for a nasty cough but seemed unhappy with life.
Customer service at the check-in desk and headquarters was terrible.
The duty Supervisor at Heathrow refused to investigate a complaint and lied about the lack of records, which would have helped identify the employee in question.
I have written to the BMI Customer Relations Manager, Ian Bloor, at HQ several times and to CEO Nigel Turner. I still haven't received any compensation, nor a satisfactory reply 9 months later. They claim the matter has been, fully investigated as far as is practical. In fact, they have carried out no investigation whatever, they haven't even bothered to question the Duty Supervisor and give no explanation for their refusal to give a refund of a piffling £40.
Important, please be aware that:
| Helpful | Unhelpful | Agree | Disagree |
|---|---|---|---|
| 1 | 0 | 0 | 0 |
Total Respect: +1
Would you like to see a review that's not being listed?
d marie
on 27th Nov 2007