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- davidils20l's review
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| Customer Service | 0.8/10   |
|---|---|
| Telephone Banking | 1.6/10 |
| Internet Banking | 2.7/10 |
| Local Branch | 2.4/10 |
| Cash Point Facility | 4.1/10 |
| Reviewer Rating | 1.6/10 |
| Overall Rating | 1.5/10 |
By davidils20l on 29th Jan 2007
| Overall value | 0/10 |
|---|---|
 davidils20l's recommendation | |
Waste of time and money.
I have had an Abbey Account since I was born. It was first opened as a Building society Account by my grandmother. Never a problem. Then I transferred to a Chequing Account, and Abbey National became THE ABBEY. That's when it went down hill.
I travel a lot due to my work. Abbey have been informed of this. Yet 3 times last year, a block was put on my account. (Debit card with plenty of funds in there). Of course, it's always when I need to pay for my hotel bill or some other inconvenient situation. When I call, I get through to someone who just about speaks English, and keeps telling me that this problem can only be fixed at my local branch in the UK!!!! Not very convenient! During one of these blocked periods when I tried to make a transaction and got nothing, low and behold, my statement shows withdrawals. 4 Months later, and a lot of money spent on phone calls, I am still waiting for this money. Funny, a few years ago, when I started working, and did not happen to have much money, I bust my 0 GBP limit, and got charged a £30 penalty. Yes that's my fault, and I accept, do the crime, pay the fine, but now roles have reversed. I am losing interest here!!
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