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- jjnpdchris's review
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| Customer Service | 0.3/10   |
|---|---|
| Quality of website | 5.5/10 |
| Value for Money | 2.3/10 |
| Overall rating | 1.9/10 |
By jjnpdchris on 27th Jan 2007
| Goods purchased & cost | Birthday Flowers & Balloon |
|---|---|
| Customer service | Poor |
| Delivery | On time |
| Quality of website | 3/10 |
| Value for money | 0/10 |
| Overall value | 2/10 |
 jjnpdchris's recommendation | |
The website is good, and it was easy to navigate; unfortunately...
...there should be one more option above, because the flowers I ordered were delivered one day too early. They were not what I ordered - not even close, and there was no balloon. I called customer service and he was ingratiatingly helpful, except he didn't do what he said he would do. He said another arrangement would be sent the following day, but instead, Teleflora sent a balloon and a box of chocolates. That's not what I paid $76 for. She doesn't even eat chocolates. When I complained the second time, they gave me a $10 credit. Whatever. I won't be using Teleflora again.
I would suggest finding a local florist and ask them to send a picture of the arrangement before the flowers are delivered. In no other industry is this an acceptable business practice. If I ordered something out of a catalog I would expect to get what I paid for or get my money back. Why do florists advertise one thing and then use the old bait and switch and you're supposed to like it? Yeah, yeah - I know "not everything is available." However, the expectation of a comparable arrangement is not unreasonable. Either give me what I ordered and paid for, or call me and tell me you can't fulfill my order to my expectation. Is that too much to ask? If a substitution is made, they need to make it very clear BEFORE they deliver the goods. It's just that simple.
Important, please be aware that:
| Helpful | Unhelpful | Agree | Disagree |
|---|---|---|---|
| 0 | 0 | 1 | 0 |
Total Respect: +1
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