Abbey Student Account Review

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2.1 stars
Average rating for this product is: 2.1 out of 5

From 1 rating and 9 reviews

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pmdiva's Review of Abbey Student Account

Overall Rating

0 stars
  • Ease of Use
    0 stars
  • Customer Service
    0 stars
Good Points

Satisfactory at best.


Bad Points

At worst, they charged me £20 for being overdrawn - £1.70 and £30 for every transaction after.


General Comments

I kept paying money in unaware that this had happened, so I wasn't told for a month and £400 later. I went in to see why my card was declined, as I'd put money in. I sat for 2 hours with a customer service member who demanded I pay the money in two weeks. They refused smaller instalments and threatened to list it as a default and ruin my credit rating, even though I had medical evidence to show extreme circumstances. This was after she had applied for an Abbey National loan to cover it, which was declined because I had charges in my account.


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