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Picture courtesy of Ben Fuller.
| Ease of use | 3.9/10   |
|---|---|
| Customer Service | 2.6/10 |
| Reviewer Rating | 3.2/10 |
| Overall Rating | 3/10 |
By dan2897
on 25th Jan 2007
| Ease of use | 7/10 |
|---|---|
| Customer Service | 1/10 |
| Overall value | 3/10 |
 dan2897's recommendation | |
The website for internet banking is easy to use.
Inconsistent advice from different members of staff in call centres and in branches
Call centre staff are not empowered to do anything of any substance or use
Heavy charges if you go overdrawn - without mercy
I have banked with them for 15 years, but I have now had enough of their poor customer service and lack of helpfulness when I needed them. Like many who complain here, I have had overdraft problems (my fault I completely accept), but when the charges stack up each month, it's not difficult to get in a vicious circle where the charges send you overdrawn the next month. They sent me a "we notice you are going overdrawn. How can we help you sort it out?" letter recently, so I called them and discovered that there was no help available, except that I could apply for an overdraft (and applying for it would cost me £25).
I refuse to give HSBC any more of my money, and I am switching accounts. Unfortunately, I am sure they couldn't care less!
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