ZoneLabs ZoneAlarm Security Suites Review

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ZoneLabs ZoneAlarm Security Suites
2.9 stars
Average rating for this product is: 2.9 out of 5

From 1 rating and 13 reviews

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Alves's Review of ZoneLabs ZoneAlarm Security Suites

25th Jan 2007

Overall Rating

1.5 stars
  • Value for money
    2 stars
  • Ease of Set Up
    3.5 stars
  • Time Software Used
    Over 1 Year
  • Ease of Use
    2.5 stars
Good Points

Seems to work fine - quietly in the background.


Bad Points

The AV updates on my PCs stopped working several weeks ago. After checking various other websites and blogs it became clear that several hundred (thousands?) of their other customers were experiencing the same problem. ZA have effectively ignored the problem and only given out unhelpful suggestions for fixing via their "user forum". You would expect an organisation of this size to have remedied the problem and automatically issued a fix to all subscribers.


General Comments

I will not renew my subscription with ZoneLabs, mainly because the AV update no longer works for a large number of their subscribers and the company can't be bothered to fix what is clearly their problem.
The worst customer service I have ever come across - even in the IT world!!

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