holiday autos review

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Average Ratings

Value for Money	3.2/10
Overall rating	2.8/10

18% Recommended7 out of 38 Reviews

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By lbrindle on 24th Jan 2007

lbrindle's Ratings

Date of hire (month/year)	December 2006
Country & City of hire	London, UK
Condition of vehicle	Average
Choice of vehicles	Poor
Value for money	0/10
Overall value	0/10
lbrindle's recommendation

Good Points

Initial staff contacts were sympathetic and helpful.

Bad Points

Once I was passed on to customer relations their attitude became one of, not our problem, you aren't getting any compensation.

General Comments

I booked a car through Holidayautos to collect at 8am Sat 23rd Dec. It was through Alamo and I paid for the booking fully up front. I called Alamo that morning at 8am, their opening time, to check on the car, ask some directions and make sure everything was good to go. They said yes and the car would be ready for me. I got to the location at 10am and found a 20 person queue that took me 75 minutes to get through, to be told when I got to the counter that because I hadn't been there within 2 hours my fully paid for car had been reassigned by a central computer that had no idea there was over an hour wait at the location.

Holiday Autos do not mention this policy anywhere on their website and their staff knew nothing of this Alamo policy. If I had known this I would have obviously, when checking my booking at 8am, have made sure to say that I may be late or when I arrive at the location I may have said that I'm here and don't give the car away while I wait in the queue.

Alamo claim no responsibility saying it is HolidayAutos' responsibility to pass on their terms to the customer.

Holiday Autos do no such thing and the response I got from them was, well you were late, sorry we don't say anything about it when you booked but it's kind of expected you call if you are running late.

Am I a mind reader? I did call but why would I inform them specifically if they tell me all is good and I have not been informed of this policy?

Holiday Autos are now completely dismissive and I should expect that this would have happened.

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