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- scooterlady's review
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| Customer Service | 5.4/10   |
|---|---|
| Quality of website | 6.2/10 |
| Value for Money | 5.7/10 |
| Reviewer Rating | 5.4/10 |
| Overall Rating | 5/10 |
By scooterlady on 17th Jan 2007
| Goods purchased & cost | Grocery |
|---|---|
| Customer service | Average |
| Delivery | Up to a week late |
| Quality of website | 7/10 |
| Value for money | 7/10 |
| Overall value | 4/10 |
 scooterlady's recommendation | |
Convenient - I have mobility problems. My preferred supermarket does not have online shopping, and I can't manage heavy items on my mobility scooter. However, I've finally had enough.
Not always reliable.
Essential items have been forgotten, and customer services are not helpful. It meant I had to set off to my local supermarket immediately, which defeated the object of online shopping. I waited until the early hours, phoning repeatedly to different locations trying to get my shopping. It was eventually delivered the next day, but customer services were not helpful; they just kept putting me off. Todays delivery was the final straw. I ordered on Monday and it was delivered on Wednesday, so price rises in the interim were applied - can anyone justify a 40p increase on toilet roll in this time? i am totally fed up with part of multi buys not being available, so I end up with no savings, and if agreeing to substitutions I get part of another multi buy but no savings. Bread has often been on sell by date. Foolishly, I used to agree to substitutions, and I have received items that have been up to 5 times more expensive.
I have also pointed out repeatedly, so have others, that offers that can only be accessed in a Tesco store are not disability friendly.
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