tesco www.tesco.com review

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Average Ratings

Customer Service	5/10
Quality of website	6.3/10
Value for Money	5.6/10
Reviewer Rating	5.3/10
Overall Rating	4.9/10

49% Recommended18 out of 37 Reviews

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By Blondetotty on 16th Jan 2007

Blondetotty's Ratings

Goods purchased & cost	Groceries, £40+
Customer service	Good
Delivery	On time
Quality of website	7/10
Value for money	7/10
Overall value	4/10
Blondetotty's recommendation

Good Points

Website fairly easy to navigate.
Differing costs for home delivery - off peak times you pay less.

Bad Points

Sometimes cannot find simple things on the website that are in the store that you buy every week.
Terrible order pickers (rotten veg).

General Comments

I ordered from Sainsburys online until I received an offer for £5 off a £40 online shop with Tesco. The website was fairly easy to navigate, although to my surprise some items that I pick up in Tesco on a weekly basis just couldn't be found on the site, even though I tried multiple variations of searches. The ordering was the easy part. I placed my order, picked my delivery slot and away it went. The delivery slots are a two hour slot, so I waited in on a Friday afternoon and it turned up on time. That's where the good part ends.

At least 10 items were not available, and every single one was replaced with a more expensive item, putting a just over £40 shop to well over £50. Some of the items I kept, others I returned. I unpacked and put everything away, and on the Sunday I started to prepare lunch. When I opened the potatoes my finger went straight through one. I pulled them all out and every single one of them was rotten. Literally falling away soggy with rot. I examined most of the veg and at least 50% of the stuff I had ordered was either starting to go bad or already off. The spring onions were shriveled and brown, and the carrots were soft and rubbery. I jumped in the car and went to my local Sainsburys to buy new veg and half the items that I had sent back to Tesco. My fault was that I didn't complain. At the time I was heading off on holiday on the Monday, and I just plain forgot when I got back. This week however, I received another letter in the post with a £5 off a £50 shop voucher and a leaflet describing their home delivery service. Apparently their pickers are trained to pick the freshest veg and the kind of stuff they would want to buy themselves. I wrote back to Tesco enclosing the leaflet and explaining my situation, and I am awaiting a reply.

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