Telecom Plus Review

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Telecom Plus
3.4 stars
Average rating for this product is: 3.4 out of 5

From 1 rating and 24 reviews

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oldfule's Review of Telecom Plus

15th Jan 2007

Overall Rating

1.5 stars
  • Value for money
    1.5 stars
Good Points

One monthly bill, and that's it.


Bad Points

Hidden charges
Sales patter
Selective comparisons
Call centre staff


General Comments

The home-phone, broadband and energy services of Telecom Plus aka Utility Warehouse are sold by distributors who get a slice of the action from each new punter they sign up. So the verbal pitch you'll get will be convincing stuff. Their energy price is pegged to your regional supplier, for instance, and it's undercut easily by other out-of-region suppliers. Broadband and home-phone services are not the cheapest available by a long chalk. Again, the comparison is with BT, but they supply absurd comparisons (such as the cost of a 75 minute phone call). Broadband is particularly uncompetitive.

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Members' Comments onoldfule's Review

  • Affinity Fundraising Rank: Lance Corporal on 23rd Jan 2007

    You have a point with the energy prices. But, I totally disagree with your comments on phone and broadband. You must look at the overall package. You won't go far wrong having Gas, Electric, phone and broadband with Telecom Plus. Great service.

  • oldfule Rank: Corporal on 24th Jan 2007

    The Telecom Plus call centre is an 0871 number, and you can be put on hold for more than ten minutes after three levels of digital prompts. This is no better than the equivalent at BT. The hidden charges appear when you're switching. The price levels are clearly higher than others in every category. Finally, the possibility of endorsements is high because they are actively sold by members of the public who have a financial incentive to enlist others, and do not declare their interest.