Written on: 14/01/2007 by mozio (1 review written)
My 36" Sony Trinitron Wega television was manufactured in Sept.2001 and I brought it in Feb. 2002. On or about Dec.6th, 2006 after turning on my set. I noticed it had no color Red and everything had a yellowish green tint to it.
I tried resetting the color and when that didn't work I ended up calling a repairman. I called three different places before finding a guy who said he would come and take a look. It seemed like everytime I told the person on the phone that I had a 36" Sony Wega and gave them the model number (KV-36FV27), they told me to forget it and that it wasn't worth the trouble, or cost of fixing it. The fouth guy I called agreed to come and take a look. It cost me $177.50, $27.50 for the house call, and $150 labor for him to take the back off the set to change two parts out.
Right off the bat he said he's seen a lot of color problems with this model of Sony (as did the first 3 repairmen I called who refused to come out) He was able to get the Red back but told me that he didn't know how long it would last because it had something to do with the Picture Tube. The "red" lasted a total of 5 days. The estimate he gave me to replace a Picture Tube of my FIVE YEAR OLD Sony was around $1,000, which was just a few bucks short of what I paid for the set back in Feb. 2002.
I called Sony's 800 number and talked to a Customer Service Rep. on Dec. 21st, who took down my remarks and offered to recommend a repairmen but said that all cost incured would be my own. I asked her to have her Supervisor call me because having been a loyal customer of Sony I was totally disappointed. Being retired I was hoping that Sony would spring for a new Picture Tube and I would pay the labor charges to install it.
Not hearing back from Sony, on Jan. 9th, 2007 I emailed them. Once again asking them to work with me to a satisfactory conclusion. All they did was email me back and gave me the same 800 number I called the first time.
If Sony thinks I'm going to put any more money into this 36" Wega they are sadly mistaken. If , and when I can afford to go out and buy a new television It surely won't be a Sony.
I will never buy a Sony product ever again.
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