cebu pacific (ceb) review

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Average Ratings

Flight on time?	1/10
Customer service	1.2/10
Comfort on flight	2/10
Quality of food	0.3/10
Value for Money	1.8/10
Reviewer Rating	1.5/10
Overall Rating	2.4/10

17% Recommended1 out of 6 Reviews

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By Scott W on 11th Jan 2007

Scott W's Ratings

Flight Date	Dec 2006
Flight From - To	Singapore Cebu
Ticket class	Economy
Flight on time?	0/10
Customer service	0/10
Comfort on flight	0/10
Quality of food	0/10
Value for money	0/10
Overall value	0/10
Scott W's recommendation

Good Points

Bad Points

General Comments

Definitely don't fly with Cebu Pacific if you want a guaranteed on time departure and basic standards of customer care.

We checked in at the Singapore terminal for a Midnight flight to Cebu on 25th December. At the check-in we were told the departure is delayed until 0230 which was no problem. After checking in, the flight was announced as further delayed until 0320am, due to the late arrival of the aircraft, which although frustrating we did not have any choice. At 0310, it was announced that we should proceed to the departure gate for boarding. The worst was to come however.

At 0330, when we should have actually flown out ten minutes ago, we were still sitting at the departure gate. The aircraft was on the tarmac in front of us but officials were going to and fro and there was clearly a problem, which nobody was telling us. There was no announcement from anybody on what was happening. After a further delay a Cebu Pacific representative announced that, we regret the departure will be further delayed until 1100 in the morning as the pilot is tired and needs to rest. Can you believe that reason! Realizing what she had said, she then went on to say that this is a safety procedure.

Understandably, a few minutes complete chaos followed with angry passengers demanding to know why we were being treated like this. The local representative of Cebu Pacific had no control over the situation and basically had no idea of what to do. We had two young kids who were sleeping in our arms and under pressure we convinced her that we wished to leave the airport and would not sit here for another 8 hours. She could get our bags unloaded and arrange for us to go back through immigration, which eventually she did. By now it was 0500am, that's five hours wasted just to check in, sit inside a terminal and then get in a taxi to go back to a hotel again, with no offer of anything other than a taxi fare back.

I was told my fare would be cancelled and refunded, which I am still waiting for and no acknowledgement has come from Cebu Pacific.

I would never again even consider flying this airline. Everybody accepts that things go wrong, however If they had handled the situation better it could still have made a difference.

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