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- Direct Line Breakdown Cover
- YinLondon's review
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| Speed of response | 5.3/10   |
|---|---|
| Customer service | 4.4/10 |
| Value for Money | 3.9/10 |
| Reviewer Rating | 4/10 |
| Overall Rating | 3.4/10 |
By YinLondon on 11th Jan 2007
| Speed of response | 10/10 |
|---|---|
| Customer service | 4/10 |
| Value for money | 3/10 |
| Overall value | 6/10 |
 YinLondon's recommendation | |
At the moment of breakdown they responded quickly and decisively.
Repatriated only my car, not our family; Made it hard to find out where the car was and when it would be brought back to UK.
We broke down on New Year's Eve outside Brussels and to their credit the Belgian dispatcher was on top of the situation within minutes. We had Eurotunnel tickets for our return to the UK but we couldn't use them because the car would barely move to get on and off the train. Direct Line pushed us to take the ferry which we refused because of gale storm winds so we had to pay for a set of last-minute (expensive) Eurostar tickets. (So much for "peace of mind"!) They repatriated the car but could not provide an ETA which our garage asked for. With every phone call I made to find out the arrival date I was reminded that "it might take up to 15 working days" while being assured that "I would be notified before the car would arrive to the UK". When the car did finally arrive I had no warning. In retrospect, I doubt the service I got is worth the annual premium.
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