Abbey Current Account Review

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Abbey Current Account
0.9 stars
Average rating for this product is: 0.9 out of 5

From 1 rating and 33 reviews

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Blondetotty's Review of Abbey Current Account

9th Jan 2007

Overall Rating

1.5 stars
  • Customer Service
    1.5 stars
  • Ease of use
    3 stars
Good Points

Some of the branch staff.
Saturday opening.


Bad Points

Rest of the staff.
Foreign call centres.
Charges.


General Comments

I was with Abbey for about 8 years before they were taken over by Santander the Spanish Bank, then everything started to go downhill. I hate their call centres. You're not sure which country you will end up in, and the foreign staff all use English names, which is a personal pet hate. The charges were (I think they recently changed) horrendous, because of a mix up in d/ds (partly my fault) and a salary payment I had three £30 charges slapped on me for d/ds paid out. The call centre staff are completely disinterested in helping you out. They seem to take all staff away from the bank counters during peak periods, causing long queues, although is it helpful to have their branches open on a Saturday (some a.m, some all day). They wouldn't increase the overdraft, even though my salary has doubled since opening the account, and I have only once gone over the o/d limit (as above). Their website is a bit cumbersome to navigate. A year ago I changed current accounts to Nationwide, and what a change in experience. Almost joyful to deal with compared to Abbey.

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