Macdonald Hotels Review

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2.8 stars
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AndreaG's Review of Macdonald Hotels

8th Jan 2007

Overall Rating

1.5 stars
  • Value for money
    1 stars
  • Facilities
    1 stars
  • Accommodation
    1.5 stars
  • Food
    1.5 stars
  • Location of Hotel
    Ullswater, Lake District
  • Board Basis
    Bed & breakfast
  • Customer Service
    1.5 stars
  • Location
    1.5 stars

We were contacted 4 days prior to our arrival at The Old England Hotel on Lake Windermere to be advised that they could no longer accommodate us due to their current refurbishments, but that they were willing to move us to one of their other hotels in the Lake District at no extra cost to us. This was not ideal as we had originaly planned to spend our time looking around Lake Windermere and the surrounding areas as we have found in the past that Windermere is the best base when in the Lakes.
However, as it was too late for us to amend our time off work as we were not called until Friday evening and we were travelling up on the Tuesday following a bank holiday, we had to make a decision as to which hotel sounded the next best option.
We chose Leeming House on Lake Ullswater, which has an AA 4* award.
Upon our arrival we checked in and were sent the wrong way to our room, which left us asking passing staff as to where we were supposed to be going, this alone would not have caused concern however, the hallways had masking tape over the joins in the carpet and in places the carpet was thread bare, our room was also not what I expected from a 4* hotel and there were cracked tiles on the floor in the bathroom and the sealant had come away from the bath. Also there was quite a lot of damage to the door surrounds where cases and such like had bumped the walls. I know that this kind of damage is inevitable but I felt that the hotel was generally in need of repair. Also although the room did have a TV it did not have a video or DVD player, you could if you wanted ask reception for a Video player but that seemed like too much messing around.
We chose not to dine at the hotel and instead had a lovely meal at the Inn up the road and when our breakfast arrived in the morning we felt that we had made the right decision as it was tasty enough but a little on the small side, now I do not eat a lot but I felt hungry after my breakfast which is quite unheard of.
Overall, we were dissappointed as we expected more from our stay than we received, it may sound that we were being picky but when the cost of the hotel is £105 pp B&B I do expect more.

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