Good Energy www.good-energy.co.uk Review

Watch this item
2 stars
Average rating for this product is: 2 out of 5

From 3 ratings and 7 reviews

Thumb down 14% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item

Dr Green's Review of Good Energy www.good-energy.co.uk

Overall Rating

1 stars
  • Value for money
    1.5 stars
Good Points

All renewable


Bad Points

Customer service.


General Comments

Their phones are never answered, and they rang back days later at inconvenient times, and they sometimes don't answer emails. I had a problem with a meter reading discrepancy and simply couldn't get it resolved with them, even after complaining to EnergyWatch. Their responses - when I finally got one - were unhelpful. They only have six customer service staff, and electricity performance standards (replying to customer queries within a reasonable time) do not apply queries about accuracy of meter readings, only the meters themselves!

Good Energy seem to think that customers willing to pay a premium for renewable power will put up with anything if they ignore them and stonewall long enough.

Tweet This Review

Dr Green's review has yet to be rated - Be the first!

How helpful did you find this review?