Dr Green's Review of Good Energy www.good-energy.co.uk
7th Jan 2007
Overall Rating
- Value for money
All renewable
Bad Points
Customer service.
General Comments
Their phones are never answered, and they rang back days later at inconvenient times, and they sometimes don't answer emails. I had a problem with a meter reading discrepancy and simply couldn't get it resolved with them, even after complaining to EnergyWatch. Their responses - when I finally got one - were unhelpful. They only have six customer service staff, and electricity performance standards (replying to customer queries within a reasonable time) do not apply queries about accuracy of meter readings, only the meters themselves!
Good Energy seem to think that customers willing to pay a premium for renewable power will put up with anything if they ignore them and stonewall long enough.
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