Marks and Spencer Furniture Review

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1.3 stars
Average rating for this product is: 1.3 out of 5

From 2 ratings and 19 reviews

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fedup5's Review of Marks and Spencer Furniture

2nd Jan 2007

Overall Rating

0.5 stars
  • Value for money
    0.5 stars
  • Quality of service
    0 stars
  • Goods purchased & cost
    Surat Wall Unit and Display Top, £1000
  • Layout of shop
    2.5 stars

In early September 2006, we ordered a Surat unit and glazed top. They arrived after 6 weeks, but the base had been packed upside down and was badly damaged. The delivery crew called through to customer services to order a replacement, and stated it would be 6 - 8 weeks. We asked for an evening or weekend delivery (which we were told wouldn't be a problem). After weeks of waiting and having Marks and Spencer Furniture try booking in mid-week morning deliveries, numerous telephone calls later we had a booking for the end of November on a Saturday between 12 and 4pm. At 3.30pm the delivery crew called to inform us they would not deliver, as they couldn't get up our street. I managed after more telephone calls and unanswered messages to get a delivery promised before Christmas, but I asked if they could ring me at work an hour before. The delivery was due between 2pm and 5pm. At 2.30pm I arrived home to an answering machine message from the delivery crew, stating they couldn't get me on the mobile and had cancelled the delivery AGAIN.

I am still waiting. Some of the staff try to help, but the delivery service they use is dire.

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