mscongeniality's Review of Savastore
30th Dec 2006
Overall Rating
- Value for money
- Quality of service
- Goods purchased & cost£35
- Layout of shop
None whatsoever
Bad Points
Customer services lack of care and communication
General Comments
I ordered a cordless dual dect/VOIP phone from Savastore, which was due to be in stock in 1 - 2 weeks. I placed the order, then I happened to go onto the site about a week later to check to see if it was in stock yet.
The order had been cancelled. No explanation whatsoever, and no email was sent to me to inform me that the order had been cancelled. The product was still listed on the site, and I had no clue whatsoever as to what the problem might be.
I was rather annoyed because they would have let me wait indefinitely on that order rather than let me know something was wrong. I tried phoning customer services, but I gave up after being hold for 20 minutes. I sent them an email asking for an explanation weeks ago, but as yet I have had no reply whatsoever, and I'm not holding my breath waiting for one.
I will not be ordering anything from them ever again, since they obviously can't be bothered sending an order or communicating with their customers at all.
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On average, people found this review very helpful
Members' Comments onmscongeniality's Review
guibbe on 4th Jan 2007
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I totally agree with your comment. Savastore really don't know what customer service is. They think that having a very low price will make customers go to them.