Floors-2-Go Review

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0.8 stars
Average rating for this product is: 0.8 out of 5

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cresselley's Review of Floors-2-Go

28th Dec 2006

Overall Rating

0 stars
  • Value for money
    0 stars
  • Quality of service
    0 stars
  • Goods purchased & cost
    Solid Wood Floor, £3,300
  • Layout of shop
    2.5 stars
Good Points

Welcoming staff at local store


Bad Points

Poor liaison between store and fitting service
Bad organisation within fitting service
Very poor after sales communication


General Comments

Very poor service with the floor fitting department of Floors-2-Go. It takes approximately two months between ordering and completion. The quality of the floor itself is very good, but it is in no way professional laying. I have experienced glue (lots of it) being left on approximately 55 square metres of floor, plus on furniture and curtains - protruding nails in beading - bad joints - damage to three doors - sinking of panels - squeaking and crunching noises underfoot - all sawing of wood done inside house (terrible mess). No after sales satisfaction - once it is laid, paid for - no contact if there is any problem. They do not want to know!!

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