NTL:home - TV, Telephone & Broadband Internet Review

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NTL:home - TV, Telephone & Broadband Internet
2 stars
Average rating for this product is: 2 out of 5

From 1 rating and 29 reviews

Thumb down 31% of users recommend this product

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Adetutu's Review of NTL:home - TV, Telephone & Broadband Internet

27th Dec 2006

Overall Rating

1 stars
  • Value for money
    1.5 stars
  • Customer Service
    0.5 stars
  • Time Service Used
    Over 1 Year
  • Features
    1.5 stars
Good Points

Very hard to say really as they are not intrested in you as a customer, just interested in taking your money


Bad Points

Total lack of customer service or customer care skills. No follow through on promises to call or to solve issues. Constant loss of service meaning that when you call they are incapable of helping because there is no service on that day. I don't care attitude of staff answering the phones and basic lack of telephone skills


General Comments

Unfortunately for me i am stuck with them. As in my area I can get sky because of the type of building i live in and unfortunately can't get freeview because of the aerial.
I dread to call to report a fault or to query an issue on my bill as each time i speak to them i get ever so fraustrated with their service. Only one time will can i say i spoke to someone who was so understanding and nice however he too didn't live up to his promises of call back. Charging you £4 for non direct debit handling charges i would say is extortion as most if not all other companies charge £2 which is reasonable.
In general they are one of the worst companies to do business with in my view, they have a customer charter but do not live up to this, they need a whole new revamp of the people that works for them and their customer service policy.

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