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| Customer service | 3/10   |
|---|---|
| Value for Money | 6.2/10 |
| Reviewer Rating | 4.2/10 |
| Overall Rating | 4.8/10 |
By P Peters on 24th Dec 2006
| Customer service | 0/10 |
|---|---|
| Value for money | 5/10 |
| Overall value | 2/10 |
 P Peters's recommendation | |
The vast selection of cars available
Having purchased my car from FOW I developed a mechanical fault within the warranty period, after taking it in 3 times to their recommended service centres over a period of months the fault was not rectified. I eventually took matters into my own hands and left the car with a local garage who fixed the problem in an afternoon. When I approached FOW with the receipt for the work carried out I was told that it was beyond the 30 day warranty period and I had to cover the costs myself. A member of the sales team had said prior to having the works done that because the fault arose within the warranty period they would honour the agreement and pay for the repairs, as soon as I approached them with a receipt they didn't want to know!!
I wouldn't purchase a car from this team ever again!
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