- Review Centre
- Electronics
- Home Cinema
- Digital TV
- Sky Digital
- andypercy's review
Have a picture of Sky Digital?, please send it to us.
Picture courtesy of c_s_world.
| Customer Service | 3.7/10   |
|---|---|
| Features | 6.6/10 |
| Value for Money | 5.1/10 |
| Reviewer Rating | 4.7/10 |
| Overall Rating | 4.5/10 |
By andypercy
on 23rd Dec 2006
| Time Service Used | Over 1 Year |
|---|---|
| Customer Service | 0/10 |
| Features | 5/10 |
| Value for money | 2/10 |
| Overall value | 0/10 |
 andypercy's recommendation | |
Had 15 years of good service from Sky, I now know how well they value me. See bad points.
Do not value long standing customers.
Call centre is the worst I have ever come across.
Saturday 16 Dec 2006 ordered SKY+. To be fitted on Friday so booked the day off work.
Wednesday, letter arrived confirming fitting, home telephone number wrong so rang them as they requested.
Passed to several people had great difficulty trying to explain the change in number.
I had found out earlier in the week that a friend has just has same system installed but he paid ony £50 plus fitting, mine was £100 plus fitting, like me he is a long standing customer. Explained situation, told to ring customer service. On hold for 30 minutes, gave up and rang straight back got an immediate answer, looks as though I had got lost in their call queuing system.
Friday the big day arrives. Move furniture and TV to allow access for installer. Call promised before 9am, no call by mid morning. Called sky again and complained, they had not changed the phone number, SKY phones fitters who confirmed they will be coming. Asked again about the price, transferred to customer service, thought I might be getting some where then put on hold, then phone went dead.
End of day still no fitter in sight, rang again told will be here tomorrow.
Saturday: No call as promised, wife calls mid morning and SKY confirm they are on the way.
4 O'clock rang SKY, they tell us told fitters are not coming, earliest they could come is 4th Jan. Very annoyed cancelled system.
6:45 pm fitter arrives, told him we had cancelled job, he can't fit as job cancelled, they could fit tomorrow, given number to contact SKY.
Complained bitterly, they tell me job can't be done tomorrow. Asked for someone to ring me and tell me what they will do to make good this fiasco. Transferred to customer service. Chap on phone states that I am after compensation (I call it a good will gesture), he can't give compensation as job cancelled! They are not interested in doing anything to make the situation ok, told him I was seriously considering my ongoing relationship with them, still no response.
So there we have it.
Still using a digibox I have had for approx 10 years.
Paying over £40 for the priviledge.
Having just gone through 3 months hell with my daughter being seriously ill we though we would treat ourselves.
Next step is a formal letter of complaint, don't think it will help but I will give it a try.
Important, please be aware that:
andypercy's review has yet to be rated - Be the first!
Would you like to see a review that's not being listed?
