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- Elainemary's review
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| Reception | 8.3/10   |
|---|---|
| Customer Service | 7.7/10 |
| Reliability | 8.3/10 |
| Extra Features | 8.7/10 |
| Value for Money | 3.6/10 |
| Reviewer Rating | 3.1/10 |
| Overall Rating | 2.9/10 |
By Elainemary on 20th Dec 2006
| Value for money | 4/10 |
|---|---|
| Overall value | 0/10 |
 Elainemary's recommendation | |
None
Customer service
When NTL installed my broadband connection, they drilled through my central heating hot water pipe, which meant that my combi boiler dropped in pressure and couldn't supply me with hot water or central heating for the next week. They had no back up support system to allow emergency plumbers/central heating engineers to be called out, and in the end I had to make my own arrangements to get my boiler working again. After fixing the fault, re-plastering the section of wall and cleaning the carpet, I had a bill for £300.00, which NTL have never ever paid. Despite numerous phone calls, letters and solicitors letters, they have never responded.
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