24-7 Electrical (prior to April 2009) Review

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0.9 stars
Average rating for this product is: 0.9 out of 5

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samsungfridge's Review of 24-7 Electrical (prior to April 2009)

19th Dec 2006

Overall Rating

0 stars
  • Value for money
    0 stars
  • Customer service
    Non-Existent
  • Quality of website
    2 stars
  • Goods purchased & cost
    Wine Cooler
  • Delivery
    On time
Good Points

Delivery & Price were reasonable at the outset


Bad Points

Appaulling Customer Service


General Comments

I advise you not to buy from 24-7 Electrical.

I was initially concerned when I placed the order and was given no opportunity to review the order after entering card details - the order was sent which is not good prectice.

The item arrived badly damaged and so in accordance with the terms, I sent an email via their online forms.
I did not get a response.
I called 24-7 Electrical and was told that they would look up the details and call me back - they didn't!
I called 24-7 Electrical again and was told that a courier would be in contact to arrange delivery and they would refund the money.- they didn't
10 days later I called to ask and spoke to 24-7 Electrical who told me that I had to arrange a courier and post it back to them which conflicted with previous discussions.
Having some time off coming up, I am trying to arrange a courier and so called to ask for the returns address.
24-7 Electrical eventually answered the phone (after 15 mins on hold) and told me that they would call me back to arrange a courier.

I am less than confident as so far I feel that I have been seriously messed about and misled by conflicting information. My bank will give me a refund via VISA but I need a postage receipt. 24-7 Electircal will not give me an address.

I will never use or recommend this company. This truly has been a terrible experience of buying on line and I will stick to people like John Lewis in future for these kind of items.

Incidentally, the item looked as though it had been reconditioned as had a number of scratches inside which could not have occured through normal delivery!

I advise you not to use 24-7 Electical.

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