Style Windows www.stylewindowsltd.co.uk Review

Overall Rating

Local company. The owner of the company came to the house to provide us with a quote and it was a Sunday! No usual sales pitch. Lead time was very short.

Work had to be checked carefully and some things had to be re-done. Very poor customer service.

We went with this company because it was small and local and we were impressed with the initial impression that we were left with however, the customer service following the installation has been worse than poor. It was assumed by the company that we wanted white hanldes and letter box on the front door - we had never been asked so it did not enter in to our heads to ask or request otherwise. Since installation we have repeatedly called the company to change the items. An appointment was booked eventually for someone to come round where we would only be charged £20 for labour but half an hour before hand it was cancelled. After several more phone calls - where the owner could not be reached but we had to deal with his secretary, we arranged to go to the company ourselves and meet with the owner. Less than 24 hours before hand we were contacted and told that the owner was now not available and the appointment had to be cancelled again. In addition to this we were told that labour would now cost £100 and we would also have to pay for the parts. We have now decided not to deal with the company again and instead get professionals in to correct Style Windows' mistakes. We would therefore strongly not recommend this company based on this poor service.

Members' Comments onMrs EKR's Review

• McG on 14th May 2007

  I wished we had seen this review before using Style Windows. We had lots of problems with faulty and badly fitted bits to the conservatory/extension. As you said, they make appointments and continually cancel appointments, and they don't let you know. The conservatory roof has been leaking now for 3 MONTHS, and as they have mucked up again & again & again, and not contacted us to say they are not coming to fix AGAIN. The 1ST appointment was missed, and when called, they said the men hadn't entered the sizes of the piece needed. We told them the sizes should be on file from fitting it a couple of years ago. Plus, the patio doors don't meet in the middle, and they said just adjust. They did this, and there is still daylight showing through doors, and now the door is dropping with weight hanging right out on hinges as far as they can go. So now pulling from window frame work next to it. Have to put up pole and heavy blankets to try to keep out cold in winter (so much for double glazing).
  
  2ND appointment again missed - no contact to let us know - too many of the window fitters were off between holidays and sick. So a new appointment date was made again!!
  
  3RD appointment made when they said they eventually had the piece for the roof, but there was no show again. On calling, they said it was the wrong item that had come in from the factory a week before!!!
  
  Each time, the window blinds for the whole area had to come down so they'd be able to do the jobs.
  
  I think it's to take the matter further, as they should do these jobs under the warranty, or they should pay for the repairs and the inconvenience they have caused!!