Dolcis Review

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1.7 stars
Average rating for this product is: 1.7 out of 5

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Aasiabibi's Review of Dolcis

15th Dec 2006

Overall Rating

1.5 stars
  • Value for money
    1 stars
  • Quality of service
    1.5 stars
  • Goods purchased & cost
    Boots, £65
  • Layout of shop
    2 stars
Bad Points

Selling used shop shoes as new


General Comments

I am annoyed at Dolcis, because when spending over £60 on boots, I do not expect to receive one 'used' shop one and one new one. When I complained, the girl said it was the last pair and all they could do. On another occasion I tried on 2 size 6 boots, gave her the 'shop one' back and asked for a new one. She went away and came back with the same boot! I knew it was the same one because a) it looked older, but b) I had opened the buckle and tightened it, distorting the shoe, and I did not tuck the buckle in, and the shoe she came back with was exactly in this state! Then when I asked if they did discounts for used shoes, they looked at me like I was trying to fiddle THEM, and said no they didn't give discounts.

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Members' Comments onAasiabibi's Review

  • gavinturner Rank: Sergeant on 25th Jan 2007

    It is unfortunate that your size was the one on display, but you can't seriously be expecting Dolcis shop or any other shop to buy products just for display. In any shoe shop at any time there must be hundreds of single feet on display. When you go to Top Shop or Next to buy some clothes, do they pop out the back and get you some new ones? I don't think so. It is a bit misleading to say they are used shoes.

  • Bexston on 1st Mar 2007

    I work for Dolcis and have done for 6 years. It really irratates me when people like you say they want a new pair of shoes because they don't want the display one, well there not second hand! All the shoes are new so face facts you either get that or nothing and if you don't like it go shop somewhere else!