cruse's Review of St Helens Glass
15th Dec 2006
Overall Rating
- Value for money
None!!
Bad Points
Everything.
General Comments
Departments don't 'speak to each other at St Helens Glass, and there is lack of cooperation. We were told we had to take a loan out with GE money to obtain the 'discounts' they were offering. It was explained that in doing this, St Helens Glass would then pay the first 5 payments. We were issued with 5 vouchers, which we then have to return to them each time a payment is made by us, but it is proving very difficult to get them to honour the vouchers. We have had double glazing and a conservatory with them - the finishing leaves a lot to be desired, and we are left with a lot of tidying up to do.
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Members' Comments oncruse's Review
tomvic on 16th Jan 2007
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We had the same issue regarding a 10% "cashback" if we took out a finance agreement with GE Money. The salesman told us that we could then pay the balance in full after 6 payments at 0% interest with no penalty, then we would receive our 10%. Unfortunately, when I enquired after 5 months about paying off the balance, I found out that we had been paying interest at 15.6% and had not paid anything off the balance! There is also a 2 month interest penalty for paying the loan early; although, apparently you can get around this by leaving something owing.
My last 4 emails have all been ignored by St Helens Glass by the way.