Easyspace www.easyspace.com Review

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Easyspace www.easyspace.com
1 stars
Average rating for this product is: 1 out of 5

From 2 ratings and 69 reviews

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Ruth Wiseman's Review of Easyspace www.easyspace.com

15th Dec 2006

Overall Rating

0.5 stars
  • Value for money
    0.5 stars
  • Content
    0.5 stars
Good Points

None.


Bad Points

Absolutely terrible service. I've experienced down time that runs into approximately a week within the last four months and of course, that doesn't include the time I've wasted on the phone in an attempt to sort out the problems. Trying to carry on a business like this is impossible. Their servers don't seem to be able to cope with the amount of traffic and beware - if they offer to move you from one server to another, they will lose all your emails (a fact of which they don't warn you beforehand). Customer service is appalling and promises of action are frequently broken.


General Comments

I'd recommend anyone thinking of signing up with Easyspace to go elsewhere -- anywhere else! Look at the testimonials on their own site - hardly any of them relate to service levels, they all relate to the ease of setting up the account initially. In other words, Easyspace make it easy to join, but become a waste of space once you're there. Avoid at all costs.

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Members' Comments onRuth Wiseman's Review

  • Easyspace Rank: Staff Sergeant on 5th Mar 2007

    Absolutely terrible service. I've experienced down time that runs into approximately a week within the last four months and of course, that doesn't include the time I've wasted on the phone in an attempt to sort out the problems. Trying to carry on a business like this is impossible. Their servers don't seem to be able to cope with the amount of traffic and beware - if they offer to move you from one server to another, they will lose all your emails (a fact of which they don't warn you beforehand). Customer service is appalling and promises of action are frequently broken.

    Hi Ruth,

    Sorry to hear of the problems you had using our service, as a business ourselves we recognise the need for a stable and reliable website and we genuinely do our best to ensure that any downtime is kept to a minimum.

    I don't have the exact details of the problem you experienced with your site however I would be very interested in discussing it further with you. If you wish you can email me at johnathan@easyspace.com - your comments good or bad are very much appreciated as it all helps us to improve further.

    Kind Regards,
    Johnathan Williamson
    Customer Support Manager
    Easyspace.com