natwest internet banking www.natwest.co.uk review

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Average Ratings
Ease of Use4.2/10 Based on 12 ratings
Value for Money4.4/10
Reviewer Rating3.9/10
Overall Rating4.8/10 Based on 26 ratings
29% Recommended4 out of 14 Reviews

Review of NatWest Internet Banking www.natwest.co.uk

By Geez. Rank: Lance Corporal on 2nd Jun 2003

Geez.'s Ratings
Value for money5/10
Overall value7/10
no Geez.'s recommendation

Good Points

Fast, reliable and easy to navigate

Bad Points

Only for NatWest customers too lazy to move their accounts

General Comments

Very easy to use. You enter your DOB followed by a four digit number allocated to you. Then three digits of your PIN no. and three letters of a password chosen by you.
You can in addition to the usual choice of tranfers by BACS or CHAPS to your other or third party accounts, view, add or delete direct debits and standing orders and also order cheque books and paying in books.

However because of monthly charges due to its branch network, newer internet accounts are usually much more competitive!

But I've been a NatWest customer for over thirty years and so I work on the "better the devil you know" principle.

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5 Comments on Review by Geez. for NatWest Internet Banking www.natwest.co.uk

  1. John. on 12th Jul 2003

    I agree with this review completely. I've never had a problem using the NatWest on-line service and found it to be very reliable.

  2. Pete. on 21st Jul 2003

    I found actually getting online a nightmare. Over the phone I was given a customer number and then before I heardthe PIN no. their phone system cut me off! So I have had to print off another hard copy and go through the same rigmarole again all because of a problem their end. I tell you this it's much easier at HSBC.

  3. iantbarber on 13th Apr 2004

    Accessing Natwest online banking in the UK via dialup is fine. Only when you try to access it abroad I have found problems. If the phone line is 'flakey' or slow, the security system won't let you in. Very frustrating as you can't reproduce the problem back home.

  4. geez Rank: Lance Corporal on 13th Apr 2004

    Pete's comment is unhelpful as he doesn't say if the online site worked well once he was in!

  5. blandria1 on 15th Jul 2004

    NatWest online banking appears to work extremely well however I have recently found to my cost in recent weeks that it cannot be considered 24 hour 7 days a week banking. Transferring money on a Saturday to cover a payment due on the Monday the 'available balance' on the internet registered the transfer, updated the available balance and showed more than sufficient cleared funds to cover the forthcoming deduction. However come Monday morning the payment bounced. Why? Because the money I transferred had now been given a transaction date of the same Monday and had been processed AFTER the payment. Even though I could have gone to a cashpoint on the Sunday and drawn the money out in cash and the Online balance showed the transfer as having taken place on the Saturday and that it had cleared - it hadn't. On complaining to NatWest about this I was told the online account and my bank account are "two different things" and that they often experience problems with the online account! So my verdict is that it's quite useful as long as you are aware of its shortcomings and don't get caught out by them. It is not true 24hr banking - it does in fact only seem to operate during banking hours and the rest is merely an illusion. I wouldn't mind so much if it didn't mislead you but rather said that although you had transferred money it would not actually be credited to your account until the beginning of the next working day and anything that the online system tells you to the contrary should not be believed. Though I still don't quite understand how I am able to draw the money out at a cashpoint even though it's not really there - perhaps that's a different system as well!



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