Natwest Current Account Review

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1.9 stars
Average rating for this product is: 1.9 out of 5

From 2 ratings and 18 reviews

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aussiedoc's Review of Natwest Current Account

12th Dec 2006

Overall Rating

0 stars
  • Customer Service
    0 stars
  • Ease of use
    1 stars
Good Points

Were really friendly / helpful when I first signed up


Bad Points

Excessive bank charges for an honest mistake
Rude, unhelpful, unsympathetic call centre staff
Unable to speak to my own bank manager direct anymore


General Comments

Natwest portrays itself in the media as being your friendly personal bank that will go the extra mile for you when all the other banks will only let you down - or so I was led to believe. I actually met the bank manager when I first opened an account up, and having come from Australia was pleasantly surprised at how much better and more personal the banking customer service was in this country. Since then, I have been sorely disappointed to see Natwest follow the Australian tradition of pleasing shareholders first with big bank charges and bigger profits at the expense of hurting the average hardworking customer. Admittedly, you only get hit with charges if you make a mistake - but that's the catch. Both my wife and I have made the honest mistake of making a online payment before a weekend and miscalculating the number of working days (by one!). We were severely penalised both times. You see, the bank counts on you and I being human and making mistakes - in fact they love it. The more the better. Because, they know its money for jam. The fact that the money was actually in a Natwest current account - paying a Natwest visa card didn't stop it from going on it's mysterious 5 day (3 work day) journey of disappearance into the anathema (making more money for natwest on the short term money market) only to arrive a day late and ooops! give you a nasty fine and interest repayments for 2 months. Sorry Natwest. Not good enough to keep us as customers. Keep up those charges and those rude call centre staff and watch us vote with our feet!!

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