First4Fotos www.first4fotos.com Review

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2 stars
Average rating for this product is: 2 out of 5

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joelgarabedian's Review of First4Fotos www.first4fotos.com

11th Dec 2006

Overall Rating

0 stars
  • Value for money
    0 stars
  • Customer service
    Non-Existent
  • Quality of website
    0.5 stars
  • Goods purchased & cost
    £30
  • Delivery
    A few weeks late

After ordering 352 prints through the rather clunky First4Fotos website (which contains redirects that my browser flagged as security errors), half of the order was missing. Three emails and a week later, I was promised a full reprint and a full refund. Again, the order was half missing, and the refund only two thirds complete. Nine emails later, I am still without completed order or completed refund, and First4Fotos are showing no sign of helping.

I feel so strongly about this issue that I have contacted Consumer Direct and lodged a complaint with Trading Standards. Avoid at all costs.

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