Written on: 11/12/2006 by banni1882
Without doubt, the rudest members of staff I have ever had the misfortune of coming across.
The unacceptable service began when checking in, we stood around for 10 minutes waiting for the one member of staff who was actually shuffling paper and ignoring us totally.
We then handed over our paperwork for the booking and told the paperwork was not sufficient as the vouchers were not as required.
After insisting further that this was the only paperwork we had, the lady then agreed that the paperwork was actually correct and processed this in a manner that was clear it was actually never a problem in the first place.
After a further wait for 10 minutes of seemingly pointless paper shuffling and mumbling in Spanish we were eventually given our room keys.
At this point I thought it prudent to ask why we had waited nearly 25 minutes to check in whilst there were no other customers present and we had the correct paperwork all along, the response was more mumbling in Spanish.
At this stage my friend made a comment on the poor service which in turn was greeted by a torrent of abuse actually accusing us of being rude!
By this time at least another 6 people had arrived at reception desk, despite this the receptionist was now becoming gradually more rude and loud.
At this point I was feeling myself becoming irate and thought it prudent to go to our room and put this down to a bad night etc.
During the rest of our stay the general attitude of all staff in the hotel was incredibly unfriendly and unhelpful, ie if you had no change they would make a large point of looking thoroughly inconvenienced and if you asked for change for the Internet connection it would seem like a major disruption etc.
On the second morning two of us sat on a table set for four in the relatively empty breakfast hall, we were then asked if there were four of us and where were the other two people. We replied there was only two of us and this was greeted by yet further mumblings and a five minute spell of watching and listening to two members of staff shaking their heads and clearly discussing us in full view of everyone about how inconvenient it was that we had taken a larger table than needed.
Throughout our stay there were many other poor service points were shown which I will not bore you with.
However when we checked out, we noticed the same lady as previously mentioned on reception, we were pleased to see she was not alone and a different member of staff could process our payment, we handed our keys over to the other lady on reception who also had an incredibly unfriendly manner.
We were literally about to place our pin number for the credit card payment when this lady grabbed the machine and would not let us enter our pin until we had actually apologised for upsetting the receptionist on the first night!
We were actually in a rush at this time and had no time for these ridiculous shenanigans, so I grabbed my card and left.
I hope all who see this review, see just how disgusted I am at the treatment we received and would ask all who read this to be very careful when choosing this hotel.
I pride myself in being very fair and not a complainer but I am simply stunned on how rude a staff base are allowed to be. The strongest memory of our stay were these incidents.
The hotel itself and surroundings are very, very nice but it shows you how bad the staff are when I advise you 100% to avoid this place based on their shambolic attempt at service!
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