The Cotswold Company Review

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0.4 stars
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Cotswolds's Review of The Cotswold Company

11th Dec 2006

Overall Rating

0 stars
  • Value for money
    0 stars
Good Points

Attractive catalogue


Bad Points

Non-existant customer service


General Comments

We ordered 2 items from Cotswold Company - but never again:
1. Despite numerous emails, texts, letters that they send you - the delivery will take place when the carrier chooses
2. Do not let them go until you have checked the goods - they do not unpack them (despite what their brochure/correspondence says)
3. Expect to be delivered a faulty item we were - it was completely the wrong item
4. Customer service - they do not know what it means - they do not return your calls (even when they promise to do so), they are incapable of arranging a return date for the faulty item (no slots available), they managed to deliver our missing item to fulfil another customer's order and are now out of stock of the item till mid January

We won't be taking much more of this it will be off to the small claims court for Cotswold Co very soon.

Do not buy from these rogues you have been warned!!!!

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