selfridges review

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Average Ratings
Quality of service8/10 Based on 3 ratings
Layout of shop9.7/10 Based on 3 ratings
Value for Money9/10
Reviewer Rating8.8/10
Overall Rating7.5/10 Based on 6 ratings
80% Recommended4 out of 5 Reviews

Review of Selfridges

By AndreaG Rank: Major-General on 7th Dec 2006

AndreaG's Ratings
Goods purchased & costClarins, £52.00
Quality of service4/10
Layout of shop9/10
Value for money8/10
Overall value6/10
no AndreaG's recommendation

Good Points

The layout of the shop is good, but I don't think that it is any better than any of the other large department stores, such as Kendals.

Bad Points

The staff. Every time I have visited the Manchester store I have felt uncomfortable.
I cannot say that I feel like that when I visit the Trafford Centre store, where I have found the staff to be very pleasant.

General Comments

I went into the Manchester store to buy a new concealer from the Clarins counter. The sales assistant spent the first 10 minutes ignoring me, and when she did finally ask me if I wanted any help, she answered my questions with yes/no answers, and did not really put me at ease at all. In fact, I thought she was a little frosty.

The only thing that she did do was recommend a gift set, which included the concealer that I wanted and two other products that I liked, which worked out at better value for money.

However, I am sure any Clarins Counter representative in any department store would have done this, and to be honest, I expected that in a store like Selfridges you would receive better customer service than in some of the other large department stores.

I did make my purchase, but I think I will go to the Clarins counter in a different store next time.

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