Selfridges Review

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Selfridges
3.9 stars
Average rating for this product is: 3.9 out of 5

From 1 rating and 6 reviews

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AndreaG's Review of Selfridges

7th Dec 2006

Overall Rating

3 stars
  • Value for money
    4 stars
  • Quality of service
    2 stars
  • Goods purchased & cost
    Clarins, £52.00
  • Layout of shop
    4.5 stars
Good Points

The layout of the shop is good, but I don't think that it is any better than any of the other large department stores, such as Kendals.


Bad Points

The staff. Every time I have visited the Manchester store I have felt uncomfortable.
I cannot say that I feel like that when I visit the Trafford Centre store, where I have found the staff to be very pleasant.


General Comments

I went into the Manchester store to buy a new concealer from the Clarins counter. The sales assistant spent the first 10 minutes ignoring me, and when she did finally ask me if I wanted any help, she answered my questions with yes/no answers, and did not really put me at ease at all. In fact, I thought she was a little frosty.

The only thing that she did do was recommend a gift set, which included the concealer that I wanted and two other products that I liked, which worked out at better value for money.

However, I am sure any Clarins Counter representative in any department store would have done this, and to be honest, I expected that in a store like Selfridges you would receive better customer service than in some of the other large department stores.

I did make my purchase, but I think I will go to the Clarins counter in a different store next time.

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