Written on: 07/12/2006 by AndreaG (242 reviews written)
The layout of the shop is good, but I don't think that it is any better than any of the other large department stores, such as Kendals.
The staff. Every time I have visited the Manchester store I have felt uncomfortable.
I cannot say that I feel like that when I visit the Trafford Centre store, where I have found the staff to be very pleasant.
I went into the Manchester store to buy a new concealer from the Clarins counter. The sales assistant spent the first 10 minutes ignoring me, and when she did finally ask me if I wanted any help, she answered my questions with yes/no answers, and did not really put me at ease at all. In fact, I thought she was a little frosty.
The only thing that she did do was recommend a gift set, which included the concealer that I wanted and two other products that I liked, which worked out at better value for money.
However, I am sure any Clarins Counter representative in any department store would have done this, and to be honest, I expected that in a store like Selfridges you would receive better customer service than in some of the other large department stores.
I did make my purchase, but I think I will go to the Clarins counter in a different store next time.