Lloyds TSB Select Bank Account Review

“I was miffed when my Select Account started charging...”

Written on: 02/12/2006 by mjenas

Good Points
I wish I knew!

Bad Points
Customer service.
Account charge of £7 - what's it for?

General Comments
I was miffed when my Select Account started charging me £7 for using my account. Previously, there was no charge, but I upgraded to take advantage of the benefits the £7 a month gave you (Sentinel protection, AA membership). When I tried downgrading my account (didn't need the features any more) I was told that I would be given 3 month free use and then the charge would be cancelled.



Was the charge cancelled? No it wasn't. I rang the Lloyds TSB customer service number, which is a call centre in India. Big communication problem, as it is difficult to understand a thick Indian accent. I was on the phone for 45 minutes, and it took this long and being passed on to 3 different people to say it was now the norm to pay £7 for a Select Account.



Absolutely useless. I'm now going to close my account in protest.