Digital Point www.digital-point.co.uk Review

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1.8 stars
Average rating for this product is: 1.8 out of 5

From 3 ratings and 30 reviews

Thumb down 33% of users recommend this product

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ub7rm's Review of Digital Point www.digital-point.co.uk

27th Nov 2006

Overall Rating

0.5 stars
  • Value for money
    4.5 stars
  • Customer service
    Non-Existent
  • Quality of website
    3.5 stars
  • Goods purchased & cost
    Toshiba TV 28YT56 - £300
  • Delivery
    On time
Good Points

Cheap and fast delivery.
Hassle free.


Bad Points

Customer Service is non-existent, and when something goes wrong they don't want to know.


General Comments

When my 4 month old TV developed a fault, I phoned Digital Point to get them to sort it out. They told me that it was not their responsibility but the manufacturers. When I pointed out the sale of goods act said differently, I was told "don't make me laugh". Eventually, I managed to get them to accept that they would sort it, but I would have to send the TV in at my expense (Aberdeen to Birmingham) - £60ish.

Toshiba customer services took pity on me and agreed to send someone out - to their credit, as it is really the retailers responsibility at this stage.

I wish I had spent the £50 I saved with these guys and just gone to a reputable high street outlet. Think carefully, you don't think anything will go wrong with a new appliance, but unfortunately it can.

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